Technical Support

Below is your new student login. The password is case sensitive. We recommend reading through everything that is under the Help menu before starting.

Username: XXXXXX
Password: XXXXXX

We also recommend upgrading to the optional Parent/Teacher Account whenever you are ready.

If you have any questions, or need help, let us know. Thanks,

Here is information on the upcoming year: https://discoveryk12.com/new-school-year-information/

Let us know the names and grade levels needed for each of your children, and we can reply with student login information.

Thanks,

I’ve reset the password(s) to what’s below. The password(s) is case sensitive.

Username: XXXXX
Password: XXXXX

If you need more help, let us know. Thanks,

I can help with your login. I’m not finding any accounts under your email. What was the Username you entered or email used for sign up?

Thanks, Billie

Below is the login for your parent/teacher account. The password is case sensitive and login/instructions are also below. Please email us at pta@discoveryk12.com for any support needs.

Username: XXXXX
Password: XXXXX

You will login at the same place your students do, only use your parent login info above. If you are logged into a student account, you need to log out and then re-login with your parent username/password.

Here’s the login link: https://discoveryk12.com/login

There are instructions inside the account for getting started with it.

There is a special email set up for tech support for PTA customers. Please email PTA@discoveryk12.com for help.

You can manage your Parent/Teacher Account subscription inside your PayPal Account.

If you need any help, please let us know.

Thanks,

I’m following up on your parent account order to assist with your login. What is the email that goes with your student accounts on our system?

I can then set up the account, and email you the login for it.

Also, what is the parent name we should put on it?

Please let me know and then I can assist.

Thanks,

I can help with the parent account login. It’s not coming up under your email. What is the email that goes with your Paypal/order?

Thanks,

I can help link your student account(s) to your parent account. What is the password to your parent account so we can login as if we are you? Let us also know the last name to enter for each student? Thanks,  

I can help link your student account(s) to your parent account. What is the email that your student accounts come under? Thanks,

We need to confirm the accounts are yours since they are under a different email. We also need to put all of the accounts under the same parent email so things technically work. Can you send us an email from the email on file with the student accounts to confirm they are yours, and also let us know which email you prefer to use? I can then update the email address on your accounts and link your student accounts to the parent account. Please let me know. I will look for your other email as well.

Thanks,

I’ve linked your student account(s) to your parent/teacher account. You may need to reload the first screen you see after logging in to your parent account, in order to see the change.

If you need more help, let us know. Thanks,

I’ve changed the grade level. You can also change the grade level on your own under the Help menu inside the student account. If you need more help, let us know. Thanks,

I’ve closed out your account on our system and processed a refund.

If you need more help, let us know. Thanks,

I’ve closed out your parent account on our system. What is the email that goes with your Paypal/order and I can process a refund?

Thanks,

Please cancel automatic payment renewal inside your PayPal account. In order to stop recurring charges from happening, you must log into your PayPal account and stop the automatic renewal subscription. Unless you cancel this through PayPal these charges will keep accumulating each year.

Please login into your PayPal Account, go to Profile and choose Payments. Then click “Manage automatic payments” and cancel your auto renewal/subscription for Discovery K12. We do not have access to this and it must be done on your end.

Unfortunately, PayPal doesn’t offer us a way to track renewals and subscriptions. Going forward, we are currently working on a way to add a notification process to our platform.

PayPal Yearly Billing Cycles: Recurring payments are collected on the same month and day each year. If the initial recurring payment falls on February 29th of a leap year, PayPal adjusts the billing cycle to February 28th or March 1st the following year.

You can adjust your subscription inside your PayPal Account.

DK12 REFUND POLICY: We have a 14-day refund policy on the Parent/Teacher Account initial order. We do not provide refunds on renewals. You may manage your Parent/Teacher Account subscription inside your PayPal account. Instructions for canceling subscriptions are inside your PayPal account. You also understand and agree that we are not responsible for any NSF (non-sufficient funds) fees, overdraft, or overdrawn bank accounts fees. Utilizing the transcript application or printing any certificates of completion may revoke any prior reason for refunds and will be non-negotiable to the previously stated terms within the initial 14-day PayPal subscription.

Please reach out to us if you have any questions or need help.

Thanks,

DK12 REFUND POLICY: We have a 14-day refund policy on the Parent/Teacher Account initial order. We do not provide refunds on renewals. You may manage your Parent/Teacher Account subscription inside your PayPal account. Instructions for canceling subscriptions are inside your PayPal account. You also understand and agree that we are not responsible for any NSF (non-sufficient funds) fees, overdraft, or overdrawn bank accounts fees. Utilizing the transcript application or printing any certificates of completion may revoke any prior reason for refunds and will be non-negotiable to the previously stated terms within the initial 14-day PayPal subscription.

We have this other method below where you can use a debit/credit card and don’t need the paypal account on your end…

Here is a link to purchase via credit card. You don’t need to have the PayPal Account on your end, but it will still process for us on PayPal on our side. You’ll see a button on the bottom of the page that says “Pay with Debit or Credit Card” – you want to click that button.

Here’s the link:

https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=4YJBRWH393BU2

If you have any problems, please let us know.

Thanks,
Discovery K12 Inc.

You may repurchase on this page: https://discoveryk12.com/parentteacher-account/

We will follow up after we receive the order to assist with the login.

If you have other questions, let us know. Thanks,

I’ve stopped your recurring payments. If you need more help, let us know. Thanks,

You came in during our migration period, and that caused an issue with the grade level for the student account(s). I reset the student account(s) to a random grade grade, but you can set it to the correct level you need under the Help menu, inside the student account(s). You may need to refresh the web page, in order to see the change.

The “here” and “completed” buttons will return to their normal looking position as you move to the next task, but they record in the system and then all reporting activity is available in the Parent/Teacher Account, which is optional.

If you need more help, let us know.

Thanks,

You can get back to Day 1 by clicking to the page/link that says Daily Assignments – that page will list all 180 days and you can go through them at your own pace/schedule.

We’re not set up for phone support but can answer questions/help via email. Below is general info on us to help answer questions.

We are independent homeschooling which is not accredited. Only schools are accredited.

We are a platform and curriculum for independent homeschooling. Using our program, the parent is considered the “school” or “homeschool,” and should follow any policies set by your state to homeschool. Parents are the ones to issue credits, transcripts and diplomas to their homeschooled children.

Student accounts are free and include all curriculum. The curriculum can be used part time, full time, or as a learning supplement to current education. We have an optional parent/teacher account that provides curriculum and reporting tools for $99 per year.

We recommend reviewing the following pages on our site for more info:

How It Works

2022-2023 Curriculum

Frequently Asked Questions

Parent / Teacher Account

Homeschool Laws

Feel free to sign up your students in the grades they need to look at the curriculum. We also recommend reading the Help page and Parent/Teacher Guide that’s inside.

Let us know if you have other questions.

Thanks,

We can do the sign up for you. We would need the following for each child.

Student username requested
Student first name
Parent email address
Grade level

Thanks,

All student work (regular daily assignments) will be given directly to parents/guardians, and we don’t store any work (other than digital worksheets that are part of the system). Parents/guardians may grade/review as they see fit. Not all like to grade for different reasons, but we recommend saving all work for student records. We recommend students write their name, date, day #, and subject on each produced assignment.

Depending on grade level, this is about what you should be getting each day for each subject:
Reading/Lit – the reading log should show: about 60 minutes
Language Arts – A writing piece or presentation
Math – any math practice problems and following along with the video using the Grid Paper
Science – daily notes
History – daily notes
PE – 30 minutes and then enter in the pe log
Visual/Performing Arts – students can take notes or produce an art project

I can close out your accounts. What is the email address that goes with the accounts on our system?

Thanks,

I’ve closed out your account on our system. If you need more help, let us know. Thanks,

Using our program, the parent is independently homeschooling and would follow the laws set by their state to homeschool. We are not a school. We are a curriculum. The parent/guardian is the one to maintain any official records or transcripts for their homeschooled children.

If you have other questions, let us know. Thanks,

We are not a school, and are a curriculum. Your state’s homeschool policies/laws should guide you on the proper process. Here’s the link to homeschool policies by state to assist you: https://discoveryk12.com/homeschool-laws

If you need more help, let us know. Thanks,

It sounds like your browser doesn’t support the audio for the spelling quizzes. If he doesn’t see the audio to hear it, then you would need to call out each word and administer the spelling quizzes. The words will be in the same order as shown on the assignment pages.

Or, you may also try a different browser. I believe the Firefox browser works well.

If you need more help, let us know. Thanks,

Parents will create the transcript when homeschooling. You may use our optional Parent/Teacher Account to produce a transcript or use any other method outside of ours to make one. More info on our parent/teacher account is here: https://discoveryk12.com/parentteacher-account/

Let us know if you have other questions. Thanks,

We can check the status from our card partner and have then resend if necessary? We would need to know the following:

Student name on the card
Parent name on the card
Address it should be shipped to

Thanks,

You can change the password on the My Profile page under the Help menu. If you need more help, let us know. Thanks,

Your states homeschool policies should guide you on the proper process. Here’s the link to policies by state to assist you: https://discoveryk12.com/homeschool-laws

If you need more help, let us know. Thanks,

To print the full diploma or certificate. First make sure that your entire Parent Profile is filled in. If it is not, you’ll need to fill it in and then recreate the diploma or certificate so all of your data populates on it. When you go to print it, in your print window that pops up, you should see a checkbox or option that you can select that says “print background images” or something similar to that wording, and then the border/background will print for you.

We can print it and email it back to you as well, if you still can’t print it. We would need to know the login to access your parent account as if we are you.

Let us know if you need more help. Thanks,

Email subjects that say “Automatic Payments from X X were suspended – You didn’t get your money” – login to User Admin, enter email address to locate Parent/Teacher Account. Click Edit, and change the account to “Inactive”.